We're here to help.
Pitchroom is small and personal — you'll get answers from a human, not a ticket queue. Find your topic below, or write to us directly.
Common topics
Pitchroom is crashing or freezing
Please send us: device model, iOS version, what you were doing, and (if known) the exact mode. Crash reports are sent automatically by iOS — you don't need to do anything for that.
Report a bug →Unlock Pro / restore purchases
In the app: Settings → Subscription → Restore Purchases. If that doesn't work, send us the link from your Apple receipt email.
Subscription question →Refund
Refunds go directly through Apple at reportaproblem.apple.com. We can't refund Apple purchases directly — Apple doesn't allow it. Apple is generous with refund requests in most cases.
Request from Apple →Delete account
In the app: Settings → Account → Delete Account. Immediate. All cloud data is removed within 30 days.
Data export (GDPR Art. 20)
In the app: Settings → Account → Export. You'll get a JSON file with all data we have on you. If that fails, write to us.
Request export →Something else
Just write. We typically reply within 24 hours, no later than 72.
support@pitchroom-app.pages.dev →Deutsch: /support